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Questions about our student accommodation? 
We have answers

Explore our FAQ to know more about our Student Residences

As a disabled person I have specific requirements for my living needs, can Vivo Residential cater for these?

We make every effort to ensure that our accommodation is assessable for all, and we will always do everything we can to find you suitable accommodation. All Vivo buildings have step-free/level access. We can provide information on the availability of disabled parking for customers there are accessible WC’s in the communal areas for visitors, adaptations can be made to our studios including grabrail provisions in bathrooms, stair lifts in accessible duplex apartments, visual fire alarms ad assisted door opening for devices if required.

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What bills do I need to pay?

All utility bill (gas, water and electricity) Super-fast Wi-Fi and contents insurance for your belongings are included.

You are responsible for the purchase of a TV License if you intend to watch or record live terrestrial TV programmes or use BBC iPlayer. Even if you have been provided with a TV by Vivo, If you do not wish to purchase a TV License you will need to complete a TV license exemption form which will be available from your Vivo accommodation team.

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Is bedding included within the room?

Bedding is not included as standard in your room. You can purchase a starter pack which includes kitchen utensils, bedding and more. All items will be waiting for you in your room when you arrive.

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Are fridges included in the rooms?

Yes – every studio and apartment has a fridge with a freezer compartment.

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Do I need to bring any furniture?

All of our apartments come complete with high quality furnishings that provide ample storage and comfort. Because of fire restrictions, you are not allowed to bring your own furniture or large appliances (eg. Fridges, heater, air-conditioner) with you.

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Are there kitchen facilities in my room?

All of our studios will include a combination microwave oven/grill a ceramic hob, a sink, a fridge with freezer compartment, and storage space for your food. If you're staying in one of our cluster rooms, then these appliances will be in the shared kitchen.

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Do I need to bring my own saucepans, plates cutlery, etc?

Well that’s up to you! If you want to bring your own equipment, then there is plenty of storage space, but we also offer excellent starter packs for a one-off cost which includes all of the kitchen and apartment essentials you will need and will be waiting for you in your room on arrival.  

Don't forget to order your bedding, bathroom, kitchen and living essentials for your studio. If you order one of our premium Vivo Packs, you'll get this delivered to your studio in time for your move in date – leaving you less to pack, and less to go out and buy in the shops. Remember, your studio doesn’t include bedding so as a minimum consider ordering your bedding pack directly from us for the perfect first night sleep.

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Is there a TV in my room?

Yes! Every studio and apartment is fitted with a flat screen SMART TV. The TV comes complete with Freeview and the ability to download apps once connected to your super fast Wi-Fi! Our En-suite room do not have a TV; however, each communal kitchen has a large TV.

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Locations

Galem House
Queensland Place
Opto
Silk Mill
Phoenix Place

Legals

Block Management Fees
Letting Fees
Cancellation Policy
Client Money Protection
Student Complaint Procedure
Landlord Information
Legal notice
Equality and Diversity Policy
Landlord Complaints Procedure
Code of Conduct
PRS

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Life is not a draft, so live it.
What are you waiting for?

Locations

Galem House
Queensland Place
Opto
Silk Mill
Phoenix Place

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Vivo Residential Ltd (company number 13368791) registered office at Newburn Old Town Hall,Newburn Road, Newburn, NE15 8QJ.