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Questions about our student accommodation? 
We have answers

Explore our FAQ to know more about our Student Residences

Who is eligible to book with Vivo?

Any person who will turn 18 within the year they live with us and is a student enrolled with an educational institution can live with Vivo at any development across the UK.

If I am doing an internship/placement year or part time course, am I allowed to book?

Yes - we can do short term lets in some cases. Get in touch with the Vivo Team at enquiries@vivoresidential.com to find out more!

How much is the deposit?

£150 deposit will be taken upon booking.

What is the cancellation policy?

With all bookings we allow a 2-day cooling off period from booking conformation. If you cancel within 2 days the full deposit will be refunded. After the 2 days a cancellation fee will be applied.  

After booking and the expiry of the 2 days, the only way to release yourself from the Assured Short Hold Tenancy Agreement is to find a replacement tenant who will take on the full liability for payment of the Assured Short Hold Tenancy Agreement.

Can I transfer my booking to a different Vivo development?

It is possible to transfer your booking and deposit over to another building, but you will need to go through the booking process again to select your accommodation in the new building.

Our team will be more than happy to have a conversation with you about the process to make it as easy as possible. Please be aware that administration charge may be applicable.

How do I book?

Booking your studio or room is easy! You can book by getting contact with us on: enquiries@vivoresidential.com.

What happens if my loan doesn’t get paid on time and I can't pay my instalments before the due date?

If you choose to pay by instalments and are reliant on a student loan, you are still responsible for making the payments on time according to the payment schedule within the signed contract.

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Do you allow short term lets?

We have some studios and rooms available with shorter contracts in our residences across the UK. Perfect if you are studying for a term at a time or on a language course that lasts a few months. To find out more, please contact the team on enquiries@vivoresidential.com.

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Locations

Galem House
Queensland Place
Opto
Silk Mill
Phoenix Place

Legals

Block Management Fees
Letting Fees
Cancellation Policy
Client Money Protection
Student Complaint Procedure
Landlord Information
Legal notice
Equality and Diversity Policy
Landlord Complaints Procedure
Code of Conduct
PRS

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Life is not a draft, so live it.
What are you waiting for?

Locations

Galem House
Queensland Place
Opto
Silk Mill
Phoenix Place

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Vivo Residential Ltd (company number 13368791) registered office at Newburn Old Town Hall,Newburn Road, Newburn, NE15 8QJ.